Privacy Policy

Effective Date: 18 Jun 2025
Company Name: Yovu Travel OÜ
Business ID: [Insert Business Registry Code]
Registered Office: Tallinn, Estonia
Website: www.yovutravel.eu
Email: privacy@yovutravel.eu

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1. Introduction

At Yovu Travel, your privacy matters. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you visit our website, use our services, or interact with us. We are committed to complying with the General Data Protection Regulation (GDPR) and other relevant data protection laws.

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2. What Data We Collect

We collect personal data to provide and improve our services. Depending on your interaction with us, the data we collect may include:

a. Personal Identification Data

Full name

Email address

Phone number

Nationality and travel preferences

Billing address and payment method (processed securely via third-party providers)

b. Booking & Travel Data

Travel itineraries and preferences

Passport information (if required for bookings)

Emergency contact details

c. Technical & Usage Data

IP address

Browser type and device information

Pages visited and time spent

Cookies and analytics data (see Section 6)

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3. How We Use Your Data

We use your data to:

Process and confirm bookings

Provide customer support

Send travel confirmations, updates, and marketing offers

Improve our platform, products, and services

Comply with legal obligations and anti-fraud measures

Personalize your experience through analytics and preferences

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4. Legal Grounds for Processing

We process your personal data on the following lawful bases:

Consent: For marketing and optional services

Contract: To fulfill our agreement when you book with us

Legal Obligation: For record-keeping, tax, and legal compliance

Legitimate Interest: To improve our services and ensure platform security

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5. Data Sharing & Third Parties

We never sell your personal data. We may share your data with trusted third parties, only when necessary:

Travel service providers (e.g., hotels, airlines, local operators)

Payment processors (e.g., Stripe, Wise, Paysera)

Platform partners (e.g., Amadeus, Bokun)

Marketing and analytics tools (e.g., Google Analytics, email marketing tools)

Legal or regulatory authorities if required by law

All third parties are bound by confidentiality agreements and data protection standards.

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6. Cookies and Tracking

We use cookies and tracking tools to:

Improve site performance

Personalize content

Analyze user behavior

You can accept or decline cookies via your browser settings or through our Cookie Banner. More details are available in our Cookie Policy.

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7. Data Storage & Security

Your data is stored securely using encrypted servers and industry-standard measures. We implement:

SSL/TLS encryption

Access control and role-based permissions

Regular backups and vulnerability scans

We retain your data only as long as necessary for the purposes outlined in this policy or as required by law.

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8. International Transfers

If your data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or Data Protection Agreements.

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9. Your Rights

Under GDPR, you have the following rights:

Access: Request a copy of your data

Correction: Update or correct your data

Erasure: Request deletion of your data (“right to be forgotten”)

Restriction: Limit how we process your data

Objection: Object to processing based on legitimate interests

Portability: Request transfer of your data to another service

Withdraw Consent: At any time, for marketing or optional features

To exercise your rights, contact us at privacy@yovutravel.eu.

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10. Children's Privacy

Yovu Travel does not knowingly collect personal data from individuals under 16 years of age. If we learn we have collected such data without verified parental consent, we will delete it.

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11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Effective Date.” Significant changes will be communicated via email or website notification.

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12. Contact Us

If you have any questions or concerns about this policy or how your data is handled:

Data Protection Officer
Yovu Travel OÜ
📧 Email: privacy@yovutravel.eu
📍 Address: [Tallinn, Estonia]