FAQ

📌 Frequently Asked Questions (FAQs)

✈️ Flights

How do I change my account password?

To change your password, follow these steps:

Navigate to "Change Password" in your account settings

Follow the on-screen instructions and click Submit

Your new password will be sent to your registered email address immediately

How do I select my destination?

Simply type the city name or IATA code (e.g., LHR for London Heathrow) into the destination search box. Our smart search will provide suggestions in real time.

How can I modify or cancel my flight booking?

You can request a change or cancellation at any time, subject to the airline’s fare rules and availability. Here’s how:

Go to “My Bookings” and select the booking to modify or cancel

Click Cancel and provide a reason for cancellation

Submit your request

Our customer service team will review the terms and respond with applicable policies.
Note: Airlines may charge additional fees for date changes or cancellations.

📞 Prefer assistance? Call us — we’re available 24/7.

Where can I get help with hotels, car rentals, or cruises?

Yovu Travel offers hotel bookings, car rentals, and cruise packages. For details, please reach out to our customer service team — we’ll gladly assist you with reservations, payments, and recommendations.

What is online payment?

Online payment is a secure, instant way to confirm and issue your travel bookings using a valid credit or debit card.

What do I need to pay online?

A valid credit or debit card is required to complete your booking securely.

Where can I find my tickets after payment?

Once payment is successful:

Your e-ticket and invoice will be available in “My Account”

A copy will also be emailed to your registered address

You can view, download, or print them anytime.

What happens if I cancel a paid booking?

If you cancel a paid booking:

The eligible refund (minus any airline or service fees) will be processed back to your original payment method

Refund timelines depend on airline policies

I paid online but didn’t receive my ticket. What should I do?

If you don’t receive your ticket within 24 hours — or your departure is near — please contact our customer service team immediately.

What is an electronic ticket (e-ticket)?

An e-ticket is a digital version of a paper ticket. Your booking is stored electronically in the airline’s system. You’ll receive a receipt, which serves as proof of your booking.

Why are e-tickets better?

No physical tickets to carry or lose

Faster check-in and easier changes

Environmentally friendly

Easily accessible and shareable via email or app

What’s important when issuing an e-ticket?

Your booking must include:

Correct full name as per passport

Valid travel documents

Contact details for notifications

This ensures smooth check-in and customer service.

What ID is required for e-ticket travel?

You must present one of the following at check-in:

Passport (mandatory for international travel)

National or Residence ID (for domestic travel if allowed)

A copy of your e-ticket receipt is also highly recommended

Should I carry a copy of my e-ticket receipt?

Yes. For security and check-in purposes, it’s best to keep a printed or digital copy of your e-ticket and matching ID.

🏨 Hotels

Do children get discounts at hotels?

Child discount policies vary by hotel. If discounts apply, they will automatically be reflected in your total booking price during checkout.

What does the total price include?

The price displayed is the full cost of your stay, including taxes and service charges unless otherwise stated.

Can I book a hotel over the phone?

Yes. You may book through our website or by contacting our customer support team directly.

Can I book a hotel without an email address?

If you don’t have an email, please contact our team. We can assist you in making the booking manually.

Can I book for someone else?

Absolutely. You can make a reservation on behalf of friends, family, or colleagues — just ensure all guest information is entered accurately.

Why has the room price changed since I last checked?

Hotel prices are dynamic and may change due to:

Room availability

Exchange rates

Seasonal demand

Once you complete your booking and payment, the rate is locked in and won’t change.

Will the room look like the photos on the website?

Room photos are provided by hotel partners and are for reference. Room size, layout, and furnishings may vary, especially across different room categories.

What if I check in late?

Most hotels allow late check-in, but it’s best to:

Inform the hotel directly if arriving after midnight

Contact our support team to notify the hotel on your behalf

Failing to do so may result in a "no-show" charge.

How do I know if my hotel booking is confirmed?

After booking and payment:

You’ll receive a confirmation email and hotel voucher

You can access your booking via the “My Account” section on our website

The voucher includes hotel address, contact info, and reference number

Do I need to re-confirm with the hotel?

No. Once your booking is confirmed, there’s no need to reconfirm with the hotel. If you have questions, contact our team any time.

What documents are required at check-in?

At check-in, present:

Your hotel voucher (printed or digital)

A valid government-issued photo ID

A credit/debit card for any extra charges (if required)

What payment methods are accepted?

We accept:

Credit/debit cards (Visa, MasterCard, etc.)

Some hotels may accept cash upon arrival
Payment protection varies by method. For secure online bookings, card payments are recommended.

Is it safe to enter my credit/debit card online?

Yes. Our payment pages are encrypted and fully secured. We work with verified payment processors to ensure your data is protected.

The hotel says they don’t see my reservation — what should I do?

Guest names are usually sent 48–72 hours before arrival. If the hotel hasn’t received your details yet:

Don't worry — your booking is confirmed

What if I arrive late at night or experience a delay?

Most bookings are held until at least 5:00 AM the next morning. However:

Contact the hotel or our support team if you expect to arrive after midnight

We’ll help ensure your room is held and no "no-show" charges apply

How do I reach the hotel after booking?

Your hotel voucher includes:

Full address

Contact phone number

Booking reference

You’ll be responsible for arranging transportation to/from the hotel.

FAQ